FAQs

QCan I see a custom piece before it is finished?
A

Hug Jewelers wasn’t voted best custom jeweler by Cincinnati Magazine for nothing! We send customers CAD renders via email with images showing how their piece of jewelry will look. Also a customer can look at their 3D printed wax before the piece is cast.

QCan I trade in my old diamond towards a new diamond?
A

Yes, if you purchased the diamond from us we will usually give you what you paid for or more towards the new stone of greater value. Usually any diamonds brought in that are not synthetic, laser drilled, or fracture filled we will be interested in a trade. We do not carry any diamonds with the former characteristics.

QCan we recast a new piece of jewelry with a customer’s gold?
A

Yes! Generally we can do this – sometimes people will want to use the gold from a loved ones ring or other pieces to be recast for sentimental reasons. Usually these pieces turn out great, although sometimes different kinds of gold will not mix well, such as if you had two different colors of gold i.e. white and yellow gold.

QDo you offer engraving on jewelry?
A

If you buy a piece of jewelry from us we will engrave it for free. We can engrave many pieces such as the inside of a ring, baby cups, and charm bracelet pieces. We do charge for engraving on pieces not purchased here and for pieces that are hand engraved.

QDoes Hug Jewelers have layaway?
A

Yes, we don’t charge interest on layaway and are very liberal with our customers. Usually 10-20% down on a piece of jewelry will be enough to put an item in layaway. We work with the customer on a case-by-case basis on what will work best for them, some exclusions may apply.

QHow much does it cost to have my jewelry cleaned and inspected?
A

There is no charge to clean or inspect your jewelry. Sometimes jewelry will need more extensive cleaning but we will always give you an estimate before any work is done.

QHow green is Hug Jewelers?
A

We recycle all of our plastics and cardboard products. All of the yellow gold, white gold, and platinum we use to cast new pieces of jewelry is also recycled.

QAre the diamonds at Hug Jewelers conflict free?
A

Yes, we carry Canadian diamonds, Old European cut diamonds (diamonds mined before 1920), and diamonds from vendors who abide by the Kimberly Process.

QIf I leave a diamond at Hug Jewelers how can I be sure I am getting the same one back?
A

We currently have two certified gemologists on staff. When you bring in your stone, one of them can show it to you under the microscope and indicate how to identify your diamond. They can make a diamond plot of your stone to indicate its identifying characteristics which you can use to check your stone when you pick up your piece of jewelry.

QWhat is your return policy?
A

If you are not satisfied with your purchase for any reason, you may return the items undamaged within 30 days for a full refund or you can exchange for a different piece.